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TTEC (TTEC) - 2021 Q4 - Annual Report
2022-03-04 05:10
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2021 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) Delaware 84-1291044 (State or oth ...
TTEC (TTEC) - 2021 Q4 - Earnings Call Transcript
2022-03-03 02:25
TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2021 Earnings Conference Call March 2, 2022 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Dustin Semach - Chief Financial Officer Conference Call Participants Maggie Nolan - William Blair George Sutton - Craig-Hallum Mike Latimore - Northland Capital Markets Bryan Bergin - Cowen Joseph Vafi - Canaccord James Faucette - Morgan Stanley Operator Welcome to TTEC ...
TTEC (TTEC) - 2021 Q3 - Earnings Call Transcript
2021-11-11 01:56
TTEC Holdings, Inc. (NASDAQ:TTEC) Q3 2021 Earnings Conference Call November 10, 2021 8:30 AM ET Company Participants Paul Miller – SVP, Treasurer and IR Kenneth Tuchman – Chairman and CEO Regina Paolillo – Global COO Conference Call Participants Maggie Nolan – William Blair Unidentified Analyst – Craig-Hallum Capital Michael Latimore – Northland Capital Markets Joseph Vafi – Canaccord Genuity Bryan Bergin – Cowen Unidentified Analyst – Morgan Stanley Operator Welcome to TTEC's Third Quarter 2021 Earnings Co ...
TTEC (TTEC) - 2021 Q3 - Quarterly Report
2021-11-10 05:39
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R ...
TTEC (TTEC) - 2021 Q2 - Earnings Call Transcript
2021-08-05 02:11
财务数据和关键指标变化 - 第二季度营收增长22.4%至5.548亿美元,其中10.3%为有机增长;调整后EBITDA增长34.9%至9580万美元,占营收的17.3%;运营收入增长38.7%至7860万美元,占营收的14.2%;每股收益增长49%至1.27美元 [34][35] - 上半年预订量达3.73亿美元,同比增长24%,包括42个新客户和13个总年度合同价值7900万美元的预订;数字业务预订量增长34%,Engage业务增长22%;各地区均有增长,美洲增长24%,EMEA增长40%,亚太增长34% [32] - 2021年营收积压约22亿美元,占更新后营收指引中点的97%;下半年销售管道达15亿美元 [33] - 6月30日,现金为1.747亿美元,债务为8.425亿美元,净债务增至6.678亿美元;第二季度运营现金流增至6310万美元,同比增长46.2%;DSO降至58天;资本支出为1200万美元,占营收的2.2%;正常化税率降至21.4% [41][42][43] - 提高2021年全年指引,GAAP营收22.57亿美元,增长15.8%;非GAAP调整后EBITDA 3.498亿美元,增长15%;非GAAP运营收入2.838亿美元,增长17.1%;非GAAP每股收益4.43美元,增长16% [44] - 预计2022年公司总营收增长9% - 11%,EBITDA增长10% - 12%,其中数字业务营收增长18% - 22%,Engage业务增长7% - 9% [46] 各条业务线数据和关键指标变化 数字业务 - 第二季度营收增长40%至1.08亿美元,经常性收入增长14.4%,专业服务增长98%;运营收入为1710万美元,占营收的15.8% [36] - 2021年营收积压3.33亿美元,下半年销售管道近7亿美元 [37] Engage业务 - 第二季度营收增长18.8%至4.468亿美元,均为有机增长;运营收入增长51.3%至6150万美元,运营利润率扩大300个基点至13.8% [38] - 客户营收留存率达122%;各地区营收均有增长,美洲增长27%,EMEA增长59%,亚太增长20%;金融服务、医疗保健等客户营收增长35%;数字高增长领域营收达1.58亿美元,增长率为20% [39] - 2021年营收积压18.5亿美元,下半年销售管道约8亿美元 [40] 各个市场数据和关键指标变化 - 数字原生客户类别年收入超3亿美元,年增长率达20% [12] - 各地区业务均有增长,美洲预订量增长24%,EMEA增长40%,亚太增长34%;Engage业务中,美洲营收增长27%,EMEA增长59%,亚太增长20% [32][39] 公司战略和发展方向和行业竞争 - 专注数字客户体验,为全球客户提供设计、实施和执行服务,通过增加差异化CX产品、建立新渠道合作伙伴关系等方式增加市场份额 [27][29] - 加大研发、销售和营销投资,以利用市场机会,扩大平台规模 [25] - 利用技术和创新为客户提供服务,如构建CRM系统、实施实时分析等,提升客户体验和业务成果 [18] - 与亚马逊网络服务、Genesys等顶级CX生态系统合作,成为领先的专业技术合作伙伴 [24] - 行业竞争激烈,但公司凭借规模、专业知识和技术能力,在市场中具有差异化优势 [25] 管理层对经营环境和未来前景的评论 - 公司本季度取得创纪录业绩,业务势头持续增强,市场对数字CX需求增长,为公司带来机遇 [7][31] - 基于上半年强劲表现和积极的前瞻性视野,提高2021年全年指引,并对2022年增长持乐观态度 [9][44] - 公司在吸引和留住人才方面表现良好,能够应对劳动力市场挑战,并将成本压力传递给客户 [99][101] 其他重要信息 - 公司收购Avtex后整合进展顺利,利用其专业知识和客户资源,实现协同效应 [64] - 公司支付半年度股息0.43美元,约2000万美元,较2020年4月增长26.5% [43] 总结问答环节所有的提问和回答 问题1: 对2022年的可见度以及达到指引高端的因素 - 公司对2022年有信心,基于上半年预订量、销售管道、转化率和交易完成时间的压缩等因素;达到高端的因素包括数字业务中Cisco业务的复苏,以及Engage业务中EMEA和亚太地区的持续增长 [51][53][54] 问题2: 高增长客户群体的中期预期、营收留存和客户关系粘性 - 公司有超过150个高增长客户,预计将继续增加;客户关系粘性好,原因包括可从小规模开始扩展、需要数字协助和现代化平台,以及公司能超越竞争对手 [56] 问题3: Avtex的最新情况,包括市场策略和交叉销售机会 - 收购进展顺利,文化契合,利用其专业知识和客户资源;组织设计和执行有助于交叉销售,改变业务流程和对话 [64][66][68] 问题4: 数字业务中经常性收入的占比 - 数字业务中经常性收入占比为57% [69] 问题5: 客户需求与一年前相比的变化 - 客户因疫情需要技术实现虚拟化,转向直接面向消费者的关系,对数据的重视增加;公司在某些领域建立了品牌,营销平台更精细,业务在行业内得到更广泛的拓展 [90][91][94] 问题6: CX和数字业务之间的交叉销售趋势 - 目前每季度有六到七个重大转型的交叉销售案例,且交叉销售在业务部门内和部门间都有良好表现 [96] 问题7: 招聘和员工流失情况,以及对工资和定价的影响 - 公司历史上支付较高工资,提前应对劳动力成本上升,与大部分客户沟通后获得工资增长的认可;公司专注与客户至上的客户合作,淘汰不符合要求的客户 [99][101][103] 问题8: 2022年营收增长是否为有机增长,以及收购的可能性 - 2022年营收增长主要为有机增长,可能有小部分收购;公司致力于继续进行并购,有潜在交易管道 [109] 问题9: 数字业务各组成部分的增长情况,以及Avtex的营收情况和会计变化影响 - 数字业务中经常性收入增长近15%,非经常性收入增长98%,亚马逊Connect平台增长75%;Avtex独立业务增长17%;会计变化是一次性调整,不影响长期增长 [114][115][119] 问题10: 增加的销售和营销投资是否集中在某些地区 - 公司在EMEA地区有更显著的关注,同时在北美也会加强销售组织建设;还在Engage业务中构建成熟的报价管理平台 [121][123] 问题11: 员工流失和招聘情况,以及地理区域的人才情况 - 公司招聘在家工作的员工,人才池庞大,能满足招聘需求;预计劳动力市场不会收紧,随着失业救济结束,人才池将扩大 [129][131][132]
TTEC (TTEC) - 2021 Q2 - Quarterly Report
2021-08-04 04:50
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. E ...
TTEC (TTEC) - 2021 Q1 - Earnings Call Transcript
2021-05-10 13:01
TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2021 Earnings Conference Call May 5, 2021 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Regina Paolillo - Executive Vice President, Chief Administrative and Financial Officer Conference Call Participants George Sutton - Craig-Hallum Michael Latimore - Northland Capital Markets Maggie Nolan - William Blair Bryan Bergin - Cowen & Co. Joseph Vafi - Canaccord Ge ...
TTEC (TTEC) - 2021 Q1 - Quarterly Report
2021-05-05 04:45
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. ...
TTEC (TTEC) - 2020 Q4 - Earnings Call Transcript
2021-03-03 02:40
TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2020 Earnings Conference Call March 2, 2021 8:30 AM ET Company Participants Paul Miller – Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman – Chairman and Chief Executive Officer Regina Paolillo – Chief Financial and Administrative Officer Conference Call Participants George Sutton – Craig-Hallum Mike Latimore – Northland Capital Markets Maggie Nolan – William Blair Bryan Bergin – Cowen Joseph Vafi – Canaccord Jonathan Lee – Morgan Stanley Josh ...
TTEC (TTEC) - 2020 Q4 - Annual Report
2021-03-02 05:16
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K Commission File Number: 001-11919 (Mark One) TTEC Holdings, Inc. ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to (Exact name of registrant as specified in its charter) Delaware 84-1291044 (State or oth ...